Safety Breakfast with the Experts: September 2026

Description

Conflict Management: Effective De-escalation and Communication Skills for Safer Organizations

Led by former FBI Hostage Negotiator and crisis communications expert Mark Rogers, The Pohl Group’s de-escalation training helps organizations effectively manage workplace conflict through proven behavioral science. The program equips leaders and managers with field-tested techniques, backed by decades of research by the FBI, to confidently navigate challenging and potentially dangerous interactions, reduce friction, and foster safer and more productive environments. By empowering people with these practical communication tools, organizations can effectively manage conflict and ensure safer outcomes for employees, customers, and stakeholders.

About the Speaker:
Mark Pohl is the President and Founder of The Pohl Group, LLC, and The Project Survive Training Institute, a veteran-owned non-profit dedicated to reducing organizational risks and creating safer workplaces. A retired Supervisory Special Agent with the U.S. Department of Defense and the FBI’s Joint Terrorism Task Force, Mark brings over two decades of elite security expertise. His distinguished federal career includes serving as an FBI Undercover Agent in London, England, earning the Global War on Terrorism Medal for his service in Iraq and Afghanistan executing the FBI's counterterrorism mission, and leading the team that executed the first-ever fugitive extradition from Iraq in U.S. history.

Today, Mark leads a network of former FBI and DoD Special Agents with over 90 years of combined experience. These experts have responded to defining global events, including the 9/11 terror attacks at the World Trade Center and Shanksville, PA, combat theaters abroad, and more than 20 active shooter incidents nationwide. Under Mark's leadership, the organization has delivered workplace violence prevention, physical security assessments, and crisis management planning to over 150 schools, Fortune 500 companies, healthcare networks, law enforcement agencies, and local government agencies. A Department of Homeland Security certified instructor in Active Shooter Response and Tactical Medicine, Mark specializes in equipping organizations with life-saving skills, until help arrives.

He is a U.S. Army veteran, holds a bachelor’s degree from Bowling Green State University, a master’s degree from Georgetown University, and is a proud father of two. He is also a die-hard fan of the Ohio State Buckeyes, Duke Blue Devils, and the Cleveland Browns.  

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